How can we help?

Follow these steps

1. Tap Businesses to find a local business or service.
2. Tap Shop to look at products and stores.
3. Tap Events to see what is happening near you.
4. Use More to find saved items, help, and other tools.
5. When you sign in, Home opens your personal dashboard.
6. You can look around without an account. Sign in to use account tools.

MyBeiZ starts with North Carolina businesses and events. More places can be added as the hive grows.

Follow these steps

1. On a phone, signed-in members use Home, Businesses, Shop, Events, and More along the bottom.
2. Before you sign in, the first button is Businesses. After you sign in, it becomes Home.
3. Use Home for your dashboard. Use More for business tools, stories, and settings.
4. On a larger screen, use the page menu and your account picture.
5. Tap the MyBeiZ logo to return to the business directory.
6. Tap Help on a page to see help for that part of the site.

Follow these steps

1. Tap More, then Create free account.
2. Fill in the boxes on the sign-up page.
3. Check your email if the site asks you to verify it.
4. After you sign in, Home opens your dashboard and tools.

A free account and a free business directory listing are not the same as paid seller or Tap services.

Follow these steps

1. Open MyBeiZ in your phone's web browser.
2. Tap More, then Install app.
3. Follow the steps your browser shows.
4. On an iPhone, you may need Safari's Share button and Add to Home Screen.

Follow these steps

1. Tap Businesses.
2. Type a business name, job, or service in the search box.
3. Use the city or category choices to narrow the results.
4. Tap a business card to see more about that business.
5. Use the phone or website links on the business page to reach it.

Search results depend on which businesses have joined the directory.

Follow these steps

1. Open a business card from the directory.
2. Read the description, hours, contact details, and services shown.
3. Watch a Why Video or listen to a Why story when one is posted.
4. Read customer reviews before you decide to reach out.
5. Use the contact links shown on the page.

Each owner chooses what to put on their profile. Some profiles have more details than others.

Follow these steps

1. Open a business profile.
2. Find the owner's Why story, video, or audio if they added one.
3. Play it to hear why they started and what matters to them.
4. Use the rest of the profile to learn about their products or services.

Know Their Why Before You Buy.

Follow these steps

1. Open the business profile you want to review.
2. Find the Reviews area.
3. Read what other customers have shared.
4. If the page offers a review button, sign in and follow the steps.
5. Choose the review type offered on the page, such as text, audio, or video.

Share your real experience. Do not post private information about others.

Follow these steps

1. Tap a heart on an item that has one.
2. Sign in if the site asks.
3. Open More, then Saved.
4. Tap a saved item to go back to it.
5. Tap its heart again if you no longer want it saved.

Follow these steps

1. Open More and tap Innovator Stories.
2. Pick a story that interests you.
3. Play the video and learn about the person featured.
4. Share the page with someone who may enjoy the story.

Follow these steps

1. Sign in or make a free account.
2. Open More, then Claim or manage my business. Choose to add a business.
3. Enter the name, type of work, address, and ways customers can reach you.
4. Follow the steps on each screen and save your listing.
5. Go to Business settings to add photos and tell your Why.

The business directory listing is free. Selling products or using add-ons may have separate terms.

Follow these steps

1. Sign in to your MyBeiZ account.
2. Find your business in the directory.
3. If the profile offers a Claim option, tap it.
4. Follow the steps to show that you are allowed to manage the business.
5. Wait for the claim to be checked before editing the listing.

Claiming a listing does not make you its owner right away.

Follow these steps

1. Sign in and tap Home.
2. Open Business settings.
3. Choose the business you manage, if you have more than one.
4. Edit its name, description, phone, website, address, hours, or photos.
5. Save your changes and check the public business page.

Follow these steps

1. Open Business settings for your business.
2. Find the area for your Why story.
3. Tell people why you started and what makes your work special.
4. Add words, sound, or a video using the choices you see.
5. Save your story, then view your public business page.

Use a clear voice and keep the story easy to follow. Only upload videos you are allowed to share.

Follow these steps

1. Open Business settings.
2. Find the photo, cover, or supporting video area.
3. Choose the file you want to add and wait for it to finish uploading.
4. Use any edit or order controls shown to change what people see first.
5. Save and check your public profile.

File limits may apply. A video can take longer than a picture to finish.

Follow these steps

1. Sign in and open Review Management in your dashboard.
2. Choose the business you want to check.
3. Read the newest reviews and look at any videos or audio.
4. Use the review controls shown to manage feedback.
5. If a review breaks the rules, contact support.

Follow these steps

1. Open Business settings, then tap View Analytics.
2. Pick your business if you manage more than one.
3. Choose 7, 30, or 90 days at the top.
4. Tap each section to see sales, customer actions, viewers, or directory results.
5. Compare the same time range when checking if numbers went up or down.

A view or click is interest, not a sale. New businesses may show zero until visitors use the page.

Follow these steps

1. Open Business Analytics and choose Marketplace overview.
2. Look at Gross sales to see money from paid orders before refunds.
3. Look at Net sales to see sales after recorded refunds and chargebacks.
4. Use Paid orders to see how many orders were paid for.
5. Open Sales & markdowns to see how sale prices are working.

Net sales does not subtract every business expense, supplier cost, tax, or fee. It is not your take-home profit.

Follow these steps

1. Open Marketplace overview to see product views and checkout clicks.
2. Open Directory & reviews to see profile visits and contact taps.
3. A view means a page or product was looked at.
4. A click means someone tapped a link or button that was counted.
5. A click does not mean the person called, bought, or booked.

One person can view a page more than once. These numbers are not always unique people.

Follow these steps

1. Open Business Analytics, then choose Customer activity.
2. Read the newest product views, checkouts, and orders.
3. Choose Product viewers to see views grouped by signed-in shoppers.
4. Use the page buttons to look at more records.
5. Look for Anonymous when someone did not sign in.

A view is not permission to contact a visitor. Some activity cannot be linked to a person's name.

Follow these steps

1. Open Marketplace overview.
2. Find Returns, refunds & risk to see problems customers reported.
3. Find Fulfillment & customer experience for shipping and response times.
4. Open Orders & Fulfillment to check one order before you act.

A request is not always finished. Check the order's payment and shipping status before promising a refund.

Follow these steps

1. First, claim or add a business to the directory.
2. Open Seller Center from your dashboard.
3. Complete the business details in Seller readiness.
4. Use the payment setup shown to connect your Stripe seller account.
5. Add a product or service and send it for review before it goes live.

A free directory listing does not mean selling is free. Check the Seller Agreement and payment details.

Follow these steps

1. Open Seller Center and tap Add listing.
2. Choose your business and the right product category.
3. Add the name, pictures, price, and a clear description.
4. Check stock, shipping, and any options shown.
5. Save or submit the listing, then check its status in Seller Center.

A listing may need approval before shoppers can buy it.

Follow these steps

1. Open Seller Center.
2. Find Storefront identity.
3. Add or change the store banner, logo, and welcome details.
4. Save the changes.
5. Open Stores in the marketplace to check how shoppers see it.

Follow these steps

1. Open Seller Center and scroll to your inventory.
2. Use the filters to find a product.
3. Look for a low-stock note or a paused listing.
4. Open the product to change its price, stock, or sale settings.
5. Save and check that the right price appears to shoppers.

Items in review or on pause may not show in the public shop.

Follow these steps

1. Open Seller Center, then Orders & Fulfillment.
2. Check New & paid orders first.
3. Open an order to read its payment and shipping status.
4. If a supplier is connected, check whether that order needs your help.
5. Use the order's tracking, cancellation, or case tools when needed.

Paid is not the same as shipped. A refund request is not the same as a finished refund.

Follow these steps

1. Open Seller Center, then Customers & cases.
2. Look at open cases first.
3. Read the order details before making a choice.
4. Check whether the item shipped or the payment was refunded.
5. Follow the controls on that case and keep the customer updated.

Do not promise a refund until its status is confirmed.

Follow these steps

1. Open Seller Center and find the Stripe setup for your business.
2. Tap the setup button and follow the steps at Stripe.
3. Finish any identity or bank checks Stripe asks for.
4. Return to Seller Center and check that payment setup is ready.
5. Use Analytics to view sales. Check your Stripe account for payout details.

Never share bank passwords or verification codes in a support message.

Follow these steps

1. Open Seller Center and choose Supplier inventory.
2. Choose the business or store you want to connect.
3. For CJdropshipping, get an API key from your own CJ account.
4. Paste the key into the supplier setup and connect it.
5. Review the products and order settings before you sell.

A supplier connection may have its own costs. Disconnecting can pause new supplier orders.

Follow these steps

1. Open Seller Center, then Team & access.
2. Choose the store you manage.
3. Use the team controls to add or change a person's access.
4. Give only the access they need.
5. Remove access when that person no longer works with you.

Only authorized owners or managers can change store access.

Follow these steps

1. Tap Shop.
2. Use search or a shopping category to find an item.
3. Open a product to read the description, options, and price.
4. Check the store and shipping details.
5. Add the item to your bag when you are ready.

Follow these steps

1. Open the product you want.
2. Choose a size, color, or other option if the item has one.
3. Check the picture, price, and delivery details.
4. Choose the amount you want.
5. Tap Add to bag and review your choices in your bag.

Not every item has options. Check the product page before ordering.

Follow these steps

1. Open Shop, then Stores.
2. Choose a store that interests you.
3. Read its store page and look through its products.
4. Open a product to learn more or add it to your bag.

Follow these steps

1. Tap the shopping bag to see the items you picked.
2. Check the size, amount, and price of each item.
3. Remove anything you do not want.
4. Tap Checkout and enter or choose a delivery address.
5. Check the final total, including shipping and any tax shown at checkout, before you pay.

Your bag total may not be the final charge. Always check the final payment screen.

Follow these steps

1. Sign in and open My dashboard.
2. Tap My Orders.
3. Choose an order to see the items and status.
4. Look for a shipping update or tracking link.
5. Use Get help with this order if something is wrong.

Follow these steps

1. Open My Orders and find the order.
2. If Cancel is shown, use it to ask for a cancellation.
3. A pending cancellation means the request is being checked.
4. For a damaged or wrong item, use Get help with this order.
5. Follow the case updates to see what happened next.

A request does not mean the order has stopped or a refund is finished. Check the order status.

Follow these steps

1. Tap Events.
2. Look through the events or use the filters to narrow the list.
3. Open an event to see its date, time, place, and other details.
4. Get tickets in the Tickets section, or use the organizer's sign-up link if there is one.
5. Share the event with a friend.

Some events sell tickets on another site. Check the organizer's details before paying there.

Follow these steps

1. Sign in and open Event Management, then tap Create Event.
2. Step 1, Details: pick the host (your business, or you for a personal event), add a title, description, and up to 3 photos.
3. Step 2, When & where: add the date, start time, and the venue or online link. Your draft saves from here on.
4. Step 3, Organizer: add the person responsible for the event (name, email, phone). This stays private to MyBeiZ. Add sponsors if you have them.
5. Step 4, Tickets: choose Tickets on MyBeiZ, an outside ticket link, or no registration. For MyBeiZ tickets, add each ticket type, like General Admission, VIP, or Free RSVP.
6. Step 5, Policies: pick a refund policy, choose whether to ask for a name for every ticket, add questions for buyers, and confirm you are responsible for the event.
7. Step 6, Review: check everything, tap Edit to fix a step, then tap Publish event.

Posting an event is free. Use Save & exit any time to finish later. Paid tickets need payouts set up before you can publish.

Follow these steps

1. Open Event Management, find your event, and tap Tickets (or Edit, then the Tickets step).
2. Tap a starter like General Admission or Free RSVP, or tap Add another ticket.
3. Enter the price (0 for free), how many are available, and the limit per order. Sales start and end dates are optional.
4. Tap Save ticket. Add as many ticket types as you need.
5. On the Tickets page, see tickets sold, orders, and money from sales. Tap Attendees CSV to download the list.

Free tickets work right away. Paid tickets need payouts set up first.

Follow these steps

1. Sign in and open Event Management. Find the event you created or manage.
2. Tap Tickets on that event. The top boxes show Tickets sold, Checked in, Ticket sales, and You get (about).
3. Under Sales & attendance, compare each ticket type with how many you offered. Tickets held in checkout are shown separately.
4. Use Tickets sold per day and Ticket sales per day to see when people bought tickets.
5. At the door, watch the Checked in count and Arrivals chart. No-shows appear only after the event ends.
6. Read Refunded and Stripe card fee (estimate) before looking at You get (about). For exact bank balances and paid-out money, open Sales & payouts.
7. Use Attendees CSV on the Tickets page to download the attendee list when you need it. Keep guests' details private.

Ticket analytics apply to tickets sold on MyBeiZ. If you send people to another ticket site, MyBeiZ cannot know that site's sales or attendance. The Stripe processing fee displayed here is an estimate.

Follow these steps

1. Open Event Management, then your event's Tickets step. Look for the Payouts card. You can also open Sales & payouts.
2. If your hosting business already has Stripe payouts through MyBeiZ Marketplace, that same connected account is used. You do not need a second account.
3. If another eligible Stripe account is already linked to you in MyBeiZ, tap Use my existing Stripe account for the correct person or business.
4. If Stripe setup was started but not finished, tap Continue payout setup. If you have no linked account, tap Set up payouts and follow Stripe's secure form.
5. Only choose Connect a different Stripe account when you truly need a different account for the event host.
6. When Stripe says Payouts are ready, you can publish paid tickets. Tap Check again if it is still checking.
7. Open Event Management, then Sales & payouts, for ticket sales, refunds, available/on-the-way balances, and recent payouts. Use Bank & tax details for bank or tax forms in Stripe.

Free tickets do not need Stripe. Paid tickets require Stripe payouts to be ready. Ticket buyers pay the 6% MyBeiZ service fee on top of the ticket price. The organizer receives the ticket price, minus Stripe card processing. Only the business owner or personal event host can manage payout setup. A linked Stripe account must belong to the correct event host.

Follow these steps

1. Open Event Management and tap Check in on your event. You can also open your event page while signed in and tap Check-in scanner.
2. Tap Start scanning and allow the camera.
3. Point the camera at the QR code on the guest's ticket.
4. Green Admit means let them in. Already checked in or Refunded means the ticket cannot be used again.
5. No camera? Type the ticket number under the QR code, like TKT-7F3K9QAZ, and tap Check in.

Tapped by mistake? Tap Undo right after a check-in.

Follow these steps

1. To refund one order: open Tickets on your event, find the order, and tap Refund.
2. The buyer gets the ticket price back, and their tickets stop working. The 6% service fee is not returned.
3. To cancel the event: open Event Management and tap Cancel on the event.
4. Everyone who bought tickets is refunded in full, including the service fee, and gets an email.

You cannot delete an event that has ticket orders. Cancel it instead so buyers get their money back.

Follow these steps

1. Open the event and find Tickets.
2. Choose how many of each ticket you want, then tap Continue.
3. Enter your name and email. If asked, add a name and email for each ticket and answer the organizer's questions.
4. Review your order and the refund policy, check the box, and tap Pay.
5. Your tickets come by email. Show the QR code at the door on your phone or printed.

Find your tickets later in the email, or in My Events if you have an account with the same email.

Follow these steps

1. Open Event Management in your dashboard.
2. Find the event you want.
3. Tap Edit to fix details, or Duplicate to make a copy.
4. Use Publish when a draft is ready.
5. Use Cancel or Delete only when you mean to stop or remove the event.

Check the date and location before you publish a copied event.

Follow these steps

1. Sign in to your MyBeiZ account.
2. Open an event and use the response choices that are shown.
3. Go to My Events to see your event activity.
4. Open an event for the latest time and place.

Follow these steps

1. Find a business in the directory.
2. If it offers booking, open the booking link on its profile.
3. Pick an open date and time.
4. Enter the details requested and follow the steps to confirm.
5. Check the booking details you receive.

Not every business takes appointments through MyBeiZ.

Follow these steps

1. Open Bookings in your business tools.
2. Complete the calendar setup if you have not done it yet.
3. Set the times you are available and the booking choices you offer.
4. Save your settings and check your public booking link.
5. Open Bookings again to see new appointments.

You must set up the calendar before people can choose a time.

Follow these steps

1. Tap Ask BEIZ.
2. Type what you need, such as Find a plumber in Charlotte.
3. Add a city or more details if the answer is too broad.
4. Open a business or other link from the answer.
5. Check important details with the business before you buy or book.

AI can make mistakes. It cannot promise that a business is open or an item is available without checking.

Follow these steps

1. Sign in and open BEIZ Command from your dashboard.
2. Choose a suggested question or type your own.
3. Ask about your store, orders, calendar, or tasks that need attention.
4. Read the answer and open the linked page to take the next step.
5. Check any payment or order status on the real order page before acting.

The assistant can explain records it has access to. An answer alone does not make a change or send a refund.

Follow these steps

1. Sign in and open Attention Center.
2. Read the items shown for your account or business.
3. Open one item to see what needs to be checked.
4. Take action on the linked page, not from a guess about the alert.

Follow these steps

1. Open More and tap BEIZ Tap.
2. Follow any account or subscription steps shown.
3. Add your name, a short bio, and ways people can reach you.
4. Save your profile.
5. Open Preview to see it, then share your link or QR code.

BEIZ Tap may require a subscription. Check the price before you subscribe.

Follow these steps

1. Open BEIZ Tap, then Add links.
2. Add a clear name for each link, such as Website or Instagram.
3. Paste the correct web address.
4. Save your links and open your public Tap to test them.

Follow these steps

1. Open BEIZ Tap, then Customize design.
2. Change the background, colors, and photo if you want.
3. Tap a box on the preview to move, resize, hide, or lock it.
4. Tap Save & version to save the design.
5. Use a saved version or Use standard profile if you want to go back.

The standard Tap is still there. Changes to a custom Tap design do not erase the default profile.

Follow these steps

1. Open BEIZ Tap, then Analytics & leads.
2. Look at Profile views to see how often the Tap page opened.
3. Look at Link clicks to see how often people used the links.
4. Look at Leads to see messages sent using your Tap contact form.
5. Check Top clicks to see which links people use most.

A view is not a lead. A lead is someone who used the contact form.

Follow these steps

1. Sign in and open Subscriptions & Add-ons.
2. Read the plan names and what each one includes.
3. Check the price and renewal details before you choose a plan.
4. Use the account controls shown to manage your plan.

The free business directory is separate from paid extras.

Follow these steps

1. Sign in, then open Profile & security.
2. Change the details you want to update.
3. Save the changes.
4. If you cannot sign in, use Forgot password on the login page.

Follow these steps

1. Tap Sign in and enter your email and password.
2. If the site asks for an email code, check your inbox.
3. If you forgot your password, tap Forgot password.
4. Follow the email steps to set a new password.
5. Use Contact Support if you still cannot get in.

Follow these steps

1. Open Profile & security.
2. Find the two-step sign-in settings if shown.
3. Follow the setup steps on the screen.
4. The next time you sign in, enter the code the site asks for.
5. Never give anyone your password or sign-in code.

If a code ends or fails, request a new one.

Follow these steps

1. Open Help & support.
2. Enter your name, email, and what you need help with.
3. Write the page you were on and what went wrong.
4. Tap Send to BEIZ Support.
5. Keep the ticket number so you can find the reply.

Do not send passwords, bank details, or sign-in codes.